Contact Support & FAQ
Have questions or encountered an issue? Our support team is here to help you.
Email Support
For customer service, billing inquiries, or technical support, write directly to our help desk. We are active every day to resolve your concerns.
Support Addresssupport@audiotrackdown.com
What to Include
To help us assist you as fast as possible, please include:
- The YouTube or Facebook video URL you were converting
- Your account email address (if different from sending email)
- Screenshots or description of error messages
Response within 24 hours
PCI-Compliant Support
Frequently Asked Questions
How many languages do you support?
We support over 157 languages. Our tool extracts original audio tracks as well as all multi-language dubbed voiceovers and subtitles.
Why did my download link fail to open?
Please check your browser pop-up blocker settings. If it still fails, you can copy the download link directly or click the manual Download button in the guide.
Can I request a refund for my PRO purchase?
Yes! We offer a 14-day money-back guarantee. If you are not satisfied, contact us at support@audiotrackdown.com with your invoice details.